What Makes Conversational AI Different from Chatbots
Although used interchangeably, traditional chatbots and conversational AI are two different terms having two different definitions. While the former is a type of the latter, conversational AI is an umbrella term that comprises AI technologies used for maintaining client communications. Due to the limitations a rule-based chatbot faces, its integration with AI makes it more efficient. The benefits it offers are plenty, leading to enhanced customer experience, automated manual work, and streamlined processes.