Enhancing Decision-Making and Efficiency with Data-Driven Insights

As Singapore’s first Mobile Virtual Network Operator (MVNO) to offer a full-service mobile network experience, the company has expanded its presence across six countries, including Japan, Australia, Mexico, Indonesia, Pakistan, and Singapore.

The company faced challenges in inefficient and time-consuming reporting, making it difficult to access real-time insights and track key metrics. Performance evaluation was another hurdle, as existing processes lacked automation and required significant manual effort. Delayed decision-making due to fragmented data further impacted business agility. Additionally, there was a need to improve accountability and transparency, ensuring that all actions were trackable and auditable. Given the company’s operations across six countries, it also had to analyze massive datasets while complying with local PII (Personally Identifiable Information) regulations, ensuring secure data handling and regulatory compliance.

The Josh Edge

Leveraging data-driven insights, we helped the company enhance reporting, decision-making, and compliance while improving operational efficiency. Here’s what we implemented:

Customer Behavior Analysis for Product Enhancement: Conducted in-depth data analysis to help product managers identify trends, enabling the development of new products and modifications to existing offerings based on customer behavior.

Time Series Forecasting for Financial Oversight: Implemented time series forecasting to track key financial metrics, utilizing advanced techniques to detect anomalies and potential fraud, ensuring proactive risk management.

Automated Reporting and Centralized BI Dashboards: Developed and maintained automated financial and operational reports within a centralized Business Intelligence (BI) ecosystem, improving visibility, accountability, and transparency across all six countries.

Deliver Real Value

Enabled Data-Driven Decision-Making: Empowered stakeholders with actionable insights, allowing for more informed and strategic business decisions.
Improved Operational Efficiency: Automated reporting and forecasting reduced manual effort, enhancing productivity and streamlining performance evaluation.
Established a Single Source of Truth: Created a centralized BI ecosystem, providing a unified view of critical KPIs for better transparency and accountability across all operations.

Technology

Pipelines & Ingestion

Data Analytics & Intelligence

Enterprise